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Untere Wiestistrasse 11, Zermatt, 3920 (show map)
Hotel Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Standard Double RoomSetup a Price Alert for Hotel Phoenix
Each day we'll check prices and send you an email for your selected dates at Hotel Phoenix. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Hotel Phoenix
General
Pets allowed, WiFi everywhere
Activities
Cycling, Fishing, Golf course (within 3 km), Hiking, Ski storage, Skiing
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Special diet menus (on request)
Pools and wellness
Fitness centre, Massage
Transportation
Shuttle service (surcharge)
Front-desk/reception area services
Concierge service, Express check-in/check-out, Luggage storage, Safety deposit box, Tour desk
Common areas
Shared lounge/TV area
Cleaning services
Daily maid service, Ironing service, Laundry
Business facilities
Meeting/banquet facilities
Miscellaneous
Adult only, Heating, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Balcony, Bath, Bath or Shower, Bathroom, Cable Channels, Coffee machine, Desk, Entire unit located on ground floor, Flat-screen TV, Free toiletries, Hairdryer, Hardwood/Parquet floors, Heating, Landmark view, Linen, Mountain view, Radio, Safety Deposit Box, Seating Area, Shower, Sofa, Soundproofing, Telephone, Toilet, Towels, TV, Upper floors accessible by lift, View, Wardrobe/Closet
Hotel Policies
Check-In
From 15:00:00 hours
Check-Out
Untill 10:30:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note that only a limited number of children's cots are available. If you arrive with children, please inform the property in advance.Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.Please note that there will be a surcharge if you arrive with more guests than stated in your booking confirmation.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Joanne “Magical time spent in Zermatt.”
21 Apr 2025
We had a view of the Matterhorn from our balcony. It was unfortunate that our stay coincided with a freak storm which deposited more snow at the time of year than normal. We lost power for a time and with the amount of snow around what otherwise would have been a short distance to food outlets and the centre of town became impossible. If the amount of snow was not there the hotel is a 6 minute walk from the centre of town and well located. We were particularly appreciative of Yolanda who was absolutely fantastic. The snow however was magical after the storm and it was fortunate the trains re-opened when we were due to leave. Otherwise we were very happy with the hotel which is a lovely property.
Robin “Great, wonderful and will use the hotel again. Highly recommended.”
25 Mar 2025
Wonderful, helpful staff, super clean room and a great breakfast. The fact that the hotel after check out, enabled me to ski in the day and provided a shower and changing facilities before late afternoon travel, was brilliant and really appreciated.
David “Lovely hotel with lovely staff”
06 Mar 2025
It had a welcoming feel. Well located for ski facilities and town.
Ros “Great rooms, location and hosts.”
15 Feb 2025
Service from arrival to checkout was efficient and professional whilst also giving tge personal touch to all guests.
