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Ryokan Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Room Selected at Check-InSetup a Price Alert for Zao Plaza Hotel
Each day we'll check prices and send you an email for your selected dates at Zao Plaza Hotel. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Zao Plaza Hotel
General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere
Activities
Fishing, Hiking, Ski pass vendor, Ski storage, Skiing
Services
Free WiFi, Internet services, WiFi
Food & Drink
Vending machine (drinks)
Pools and wellness
Hot spring bath, Massage
Front-desk/reception area services
Luggage storage
Common areas
Garden
Cleaning services
Daily maid service
Business facilities
Fax/photocopying
Miscellaneous
Family rooms, Heating, Lift
Room facilities [ These may vary room to room ]
Bath, Bathroom, Bidet, Children's high chair, Clothes rack, Coffee machine, Electric kettle, Flat-screen TV, Free toiletries, Hairdryer, Heating, Linen, Refrigerator, Safety Deposit Box, Shared Toilet, Shower, Slippers, Telephone, Toilet, Towels, TV, Wake-up service
Hotel Policies
Check-In
From 15:00:00 hours
Check-Out
-10:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
To use the property's free shuttle, call upon arrival at Zao Onsen Bus Terminal. Contact details can be found on the booking confirmation.Please note that restaurants around the area are limited and may close early in the evening. Dining options may be difficult to find after 19:00.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Traveller reviews
Lena “Very welcoming, very comfy, very homey.”
03 Mar 2026
If you’re here in the winter (for snowboarding / skiing) the location is perfect. There is a lift right next to it and the central town is only a short walk away. The onsen was also amazing, and they allow tattoos! Which was very important for us. The food was also great. We did not realise that we had half-board, so we were (very) late for dinner on our first evening. The staff called us and informed us, in a very friendly manner, that we must come to the restaurant immediately. This was shortly after dinner should have ended. They accommodated our mistake with friendliness. The breakfast was also great (definitely my favourite meal), unfortunately we missed it on the second day. Finally, there was a small accident. Another guest’s rental vehicle slipped into our rental vehicle due to the ice. The hotel staff was very helpful and helped with the filing of a police report and translation with the police officers (who were also amazingly friendly. The staff also helped us reschedule a hike we had planned for that morning (this had not been booked through the hotel) and even offered to drive us to the meeting location, since our car was incapacitated. Oh, and the room was so comfy! I would definitely come back!
Klaudia “Superb”
18 Feb 2026
Great localisation for skiing, just 5 min from the lift no 4. The food was amazing. There was always many side dishes so even if you're not a fan of a particular thing, you wouldn't be going hungry. My favorite for the supper was sukiyaki. The onsen, especially the outside one (露天風呂) was almost always empty when I went. It has acidic water, so proceed with caution if you have skin conditions though. The staff was always nice and helpful. We communicated in Japanese mostly, but they seemed able to communicate in English too.
Hin Chun Gordon “Very good”
19 Dec 2025
Breakfast and dinner are excellent. Staff are super friendly and helpful.
Hon Cheong “Comfort and convenient stay in Zao”
11 Feb 2025
Excellent location to cable car and chairlifts. Free transfer to bus terminal and Chui Ropeway. Good portion of dinner with different styles on daily basis.
