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Jl. Mayjend Sungkono 120, Surabaya, 60256 (show map)
Hotel Overview
Formerly Shangri-la Hotel Surabaya
Before May 2021 Shangri-la Surabaya was known as Shangri-la Hotel Surabaya
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Deluxe King RoomSetup a Price Alert for Shangri-la Surabaya
Each day we'll check prices and send you an email for your selected dates at Shangri-la Surabaya. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Shangri-la Surabaya
General
Free parking, On-site parking, Parking, WiFi everywhere
Activities
Golf course (within 3 km), Tennis court
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Packed lunches, Restaurant, Room service, Snack bar
Pools and wellness
Fitness centre, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (free), Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Safety deposit box, Tour desk, Valet parking
Common areas
Games room, Garden, Sun terrace
Entertainment and children services
Children's playground, Kids' club, Nightclub/DJ
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop
Miscellaneous
Air conditioning, Allergy-free room, Designated smoking area, Facilities for disabled guests, Lift, Non-smoking rooms
Room facilities [ These may vary room to room ]
Additional bathroom, Additional Toilet, Air Conditioning, Alarm clock, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Carpeted, City view, Clothes rack, Coffee machine, Desk, Dining area, Dining table, Dressing Room, Electric kettle, Entire unit wheelchair accessible, Executive Lounge Access, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hardwood/Parquet floors, Hot Tub, Interconnected room(s) available, Iron, Ironing Facilities, Landmark view, Linen, Minibar, Pool view, Refrigerator, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Tea/Coffee Maker, Telephone, Toilet, Towels, Towels/Sheets (extra fee), Tumble dryer , TV, Upper floors accessible by lift, Video, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
From 14:00:00 hours
Check-Out
Untill 12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Children’s Meal Policy for All Shangri-La Circle Members
When accompanied by a dine-in adult, up to 2 children of registered in-house hotel guests at the age of 6 and below can enjoy buffet meals at the all-day dining venues at no additional charge. Additional children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price. Registered in-house hotel guests can also join Shangri-La Circle at any time during their stay to enjoy the meal plan. Children of non-registered walk-in guests under the age of 12 will receive a 50% discount on buffet meals at the all-day dining outlets.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Li Shan “Feels at home! Comfy room, excellent service and attentive staff. Close to the heart of the city.”
25 May 2025
The customer service was excellent throughout the stay. Check in was fast and we were given early check in without having to request. The Hotel also connect and engaged with us via WhatsApp. It is very useful when I need help in food recommendations or how to get around Surabaya conveniently. Every staff is very attentive and friendly. The best thing is the service standard and food quality is very consistent across the globe. It also have all the room amenities. I really enjoy staying at Shangri-La for all my travels.
girisha “It was good”
21 Mar 2025
The room and beds were very comfortable and servicewas prompt.
Anna “Amazing stay”
09 Mar 2025
Everything is absolutley amazing, but lightening and bed are impressive ❤️
Michael “Would 100% stay again”
01 Jan 2025
Nearly everything. The place is amazing as are the staff
