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Doctor Cobiella Zaera, s/n, Puerto de la Cruz, 38400 (show map)
Hotel Overview
Formerly Puerto Palace
Before October 2022 Hotel Puerto Palace was known as Puerto Palace
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Standard Single RoomSetup a Price Alert for Hotel Puerto Palace
Each day we'll check prices and send you an email for your selected dates at Hotel Puerto Palace. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Hotel Puerto Palace
General
WiFi everywhere
Activities
Cycling, Diving, Fishing, Hiking, Mini golf, Table tennis, Tennis court
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Snack bar, Special diet menus (on request), Vending machine (drinks)
Pools and wellness
Fitness centre, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Sauna, Solarium
Transportation
Car hire
Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Common areas
Games room, Garden, Shared lounge/TV area, Sun terrace, Terrace
Entertainment and children services
Babysitting/child services, Children's playground, Evening entertainment
Cleaning services
Daily maid service, Dry cleaning, Laundry
Business facilities
Fax/photocopying, Meeting/banquet facilities
Shops
Mini-market on site
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Heating, Lift, Non-smoking rooms, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bathroom, Bidet, Clothes rack, Flat-screen TV, Hairdryer, Linen, Outdoor furniture, Pool view, Refrigerator, Safety Deposit Box, Satellite Channels, Sea view, Telephone, Toilet, Towels, TV, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
From 16:00:00 hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, please note that drinks are not included.
Traveller reviews
Eva Violetta “We love that Hotel!”
25 Jul 2025
We come back year by year, and the Palace and its area and its staff are as good as ever.
Jonathan “Absolutely fantastic”
24 Jul 2025
Immaculately clean, staff very attentive and friendly
Agnieszka “Good quality to price ratio, overall a very good experience”
20 Jul 2025
The hotel is situated in a quiet neighbourhood, close to a nice park, 10-15 min from the city center. It has a few pools, never crowded, surrounded by beautiful gardens. Sun beds are pretty much always available, which is great. There are no animations, except for live music in the evening - which is exactly what we were looking for. The airconditioning was working well. The parking is indeed very limited, but we could always find a spot close to the hotel (except for one evening, where there was a big party in the city).
Cristina “Nice and cozy hotel”
19 Jul 2025
The hotel is quite nice, with spacious rooms and daily cleaning. The breakfast is fairly varied, the pool is large, and it’s about a 20-minute walk to the old town. There is plenty of parking available nearby.
