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Hotel Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
King RoomSetup a Price Alert for El Sueño Hotel & Spa
Each day we'll check prices and send you an email for your selected dates at El Sueño Hotel & Spa. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of El Sueño Hotel & Spa
General
Free parking, On-site parking, Parking, Pets allowed, Private parking, WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Room service
Pools and wellness
Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre
Front-desk/reception area services
24-hour front desk, Luggage storage, Safety deposit box, Tour desk, Valet parking
Common areas
Sun terrace, Terrace
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Meeting/banquet facilities
Miscellaneous
Adult only, Air conditioning, Heating, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Coffee machine, Desk, Fan, Flat-screen TV, Free toiletries, Hairdryer, Heating, Iron, Laptop safe, Linen, Minibar, Radio, Safety Deposit Box, Seating Area, Shower, Sofa, Spa Bath, Telephone, Toilet, Towels, TV, View, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
From 15:00:00 hours
Check-Out
Untill 11:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note that during check-in for the reservation to be valid the credit card owner must be present with the physical credit card.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Deborah “Beautiful hotel in beautiful puebla!”
09 May 2026
Really beautiful premises and a spacious, comfortable and relaxing room. Very friendly and helpful staff. A very central location that made it easy to walk to numerous points of interest, with lots of cafes, restaurants and bars nearby.
Lorraine “which we had stayed another night.”
23 Feb 2026
Great location close to main square and shops, friendly staff, lovely rooms.
John “Attractive contemporary design but relatively uncomfortable accommodation”
14 Feb 2026
The numerous bars, dining rooms and public spaces of "El Sueno" are very attractive, many displaying a strong 21st century style and design. Our "King" room was also striking in design, and it was relatively large. However, for reasons detailed below, it was not really comfortable, and it's probably better to look at El Sueno than to stay there. We can't recommend eating there either: the dining areas were virtually deserted, and we preferred the much busier places near by. There are positives: the location of the hotel is very convenient; our room was properly serviced each day; the bed was comfortable; the front desk was staffed day and night; because the restaurants and bars were empty, our room was quiet; and the WiFi Internet was good. In mid-February (daily low temperature about 8 degrees centigrade) initially there was one light blanket, BUT at our request they brought two additional blankets.
Paul “A great location to enjoy the city”
06 Feb 2026
I liked the quirky styling of the building and the varied nooks and crannies in the common areas
