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Km 289 Carretera Federal Chetumal - Puerto Juarez Lote 2 Mz 70, Playa del Carmen, 77710 (show map)
Resort Overview
Formerly The Royal Haciendas - All Inclusive
Before May 2020 The Royal Haciendas Resort & Spa was known as The Royal Haciendas - All Inclusive
Before August 2019 The Royal Haciendas Resort & Spa was known as The Royal Haciendas All Inclusive
Before June 2019 The Royal Haciendas Resort & Spa was known as The Royal Haciendas All Inclusive
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Deluxe Junior SuiteSetup a Price Alert for The Royal Haciendas Resort & Spa
Each day we'll check prices and send you an email for your selected dates at The Royal Haciendas Resort & Spa. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of The Royal Haciendas Resort & Spa
General
Free parking, On-site parking, Parking, WiFi everywhere
Activities
Golf course (within 3 km), Snorkelling, Tennis court, Water park, Water sport facilities (on site)
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Room service, Snack bar
Pools and wellness
Fitness centre, Hammam, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Sauna, Solarium, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Luggage storage, Safety deposit box, Tour desk
Common areas
Games room, Garden, Sun terrace, Terrace
Entertainment and children services
Babysitting/child services, Children's playground, Entertainment staff, Kids' club
Cleaning services
Daily maid service, Laundry
Shops
Barber/beauty shop, Mini-market on site
Miscellaneous
Air conditioning, Family rooms, Lift, Non-smoking rooms
Room facilities [ These may vary room to room ]
Additional bathroom, Air Conditioning, Balcony, Bath, Bathroom, Cable Channels, Clothes rack, Coffee machine, Desk, Dining area, Dining table, Dishwasher, Fan, Flat-screen TV, Free toiletries, Hairdryer, Iron, Ironing Facilities, Kitchen, Kitchenette, Kitchenware, Microwave, Minibar, Outdoor dining area, Outdoor furniture, Oven, Refrigerator, Safety Deposit Box, Seating Area, Shower, Sofa, Stovetop, Tea/Coffee Maker, Telephone, Terrace, Toaster, Toilet, Towels, TV, Wardrobe/Closet
Hotel Policies
Check-In
16:00:00- hours
Check-Out
-11:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $145.24. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check in.Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process.At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants.Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact the property with any questions regarding the charge for this reservation.The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in.Early departure policy: No refunds will be given for any cancellation or modification made after check-in.Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Oliver “Great break at the Royal Haciendas”
14 Apr 2025
Liked - place is spotless and very well maintained, staff constantly cleaning the grounds throughout our stay. - Staff are all great - really friendly and welcoming - Food overall great, particularly the breakfast - You could get loungers at any time of the day - Habachi grill was great fun with the kids - our chef was amazing! - The view from our room (E333) was incredible, we could watch the sunrise every morning - Rooms are huge, little dated but we enjoyed the space - Beach is small but well maintained with powdery sand Disliked - the hotel had lots of time shares and those guests get preferential treatment - e.g. booking the a la carte restaurants before hotel guests meaning that even when we called up at exactly 8am to book the latest availability all of the good times were already taken. We were also offered to join a sales presentation and advised that they could help us get restaurant bookings and deals on trips if we went, we declined as we weren’t interested in time share. But I don’t think hotel guests shouldn’t have to do anything to be able to get support like this. It wasn’t a hard sell but we weren’t big fans of this aspect. - kids weren’t allowed to sit at the swim up bar, which was annoying as ours like to join in with the fun. They were also quite strict on kids playing whilst on each others shoulders etc which as the pools had tonnes of space seemed unnecessary.
C. Dina “Superb”
19 Mar 2025
It's our second time here and they did not disappoint. Food is great, staff is nice and friendly, the pool is wonderful and the gym is surprisingly well equipped. WiFi is great too. Very relaxed, laid back and friendly atmosphere - this is not a party resort, which was great for us. The suite was extremely spacious and comfortable, the terrace is just a delight, beds are comfy, place is spotless, and the kitchen is extremely well equipped. Not that we were cooking at an all inclusive stay, but I'm just saying the option to cook comfortably and keep the space clean is there if you need it. If it also had a washer and dryer it'd be perfect...
Ivo “Superb”
03 Jan 2025
Very well-maintained and clean resort. Beautiful pool area. Attentive and always friendly staff. Well equipped rooms with private kitchenette and the biggest safe we've ever had. Good and varied program for children. We were all very satisfied with our stay and would love to come back.
Claudia “Excellent resort stay - Not good if you are looking for a nice beach”
20 Dec 2024
Excellent Room, Facilities and food. Very good customer service and everything very clean and organized.
