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Carretera Cancún Chetumal Km 295, Playa del Carmen, 77710 (show map)
Resort Overview
Formerly Sandos Caracol Eco Resort
Before April 2019 Sandos Caracol Eco Resort All Inclusive was known as Sandos Caracol Eco Resort
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Pool View Superior (2 Adults)Setup a Price Alert for Sandos Caracol Eco Resort All Inclusive
Each day we'll check prices and send you an email for your selected dates at Sandos Caracol Eco Resort All Inclusive. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Sandos Caracol Eco Resort All Inclusive
General
Free parking, On-site parking, Parking, Private parking
Activities
Billiards, Canoeing, Fishing, Golf course (within 3 km), Hiking, Snorkelling, Table tennis, Tennis court, Water park, Water sport facilities (on site), Windsurfing
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Snack bar
Pools and wellness
Beachfront, Fitness centre, Hammam, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Sauna, Solarium, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Currency exchange, Luggage storage, Safety deposit box, Tour desk
Common areas
Games room, Garden, Sun terrace, Terrace
Entertainment and children services
Babysitting/child services, Children's playground, Entertainment staff, Evening entertainment, Kids' club, Nightclub/DJ
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry
Business facilities
Meeting/banquet facilities
Shops
Barber/beauty shop
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms
Room facilities [ These may vary room to room ]
Additional bathroom, Additional Toilet, Air Conditioning, Balcony, Bathrobe, Bathroom, Desk, Fan, Flat-screen TV, Free toiletries, Hairdryer, Hot Tub, Iron, Minibar, Outdoor furniture, Private Pool, Safety Deposit Box, Satellite Channels, Sea view, Seating Area, Shower, Slippers, Sofa, Tea/Coffee Maker, Telephone, Terrace, Toilet, Towels, TV, View, Wake-up service
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation.Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.An environment fee of $31.12 MXN pesos per night is not included and must be paid at check-in.Please note room service is only available for "Royal Elite" guests, as well as in the Signature eco rooms.Dear Guest, Hoping you are well. We would like to share with you important information about our check-out time, which is at 12 noon and you must stay at the property no later than 1:00 p.m. After that time there will be an extra cost of $20 USD per person/per hour, direct payment at reception.Sandos Caracol Room Service - Service will be provided from 10 am to 10 pm, starting August 16, 2024.Please note that Lirios Restaurant has a temporary closure from November 4th to 11th for replacement of air conditioning pipes, maintenance of furniture and decoration.Below are the updated operating hours for the water park:
● Children’s water slide area: Wednesday to Monday, from 9:00 a.m. to 6:00 p.m.
● Adult water slide area: Wednesday to Monday, from 10:00 a.m. to 5:00 p.m.Adult Waterpark will be closed from 19th of March 2025 until further notice for preventive maintenance.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Traveller reviews
Veronica “Beautiful resort with lots of activities for kids and adults”
07 May 2025
Great facilities and very friendly staff. We loved seeing all the animals around the resort. There were lots of activities on offer. I especially enjoyed snorkeling in the jade river.
Linda “Exciting and courteous and will definitely stay there again with my family”
08 Aug 2024
That it was eco friendly and the food was good too
Mattina “Amazing family friendly resort and will come again!”
28 Jun 2024
Everything was so lovely fresh and clean. The staff was all happy and helpful. The whole environment was one of pure fun and relaxation. We loved every minute of it. There was so much entertainment at the pools for the kids and even the adults with dancing and volleyball games which were organized through their entertainers. The food was all wonderful, two buffets to choose from for dinner if you missed out on a restaurant booking. Food available near all the pools as well. You would never be hungry here!! The drinks were varied and all made so quickly and professionally. We didn’t want to leave the resort ever. The nightly shows were so professional I felt like I was watching broadway musicals. There was dancing after Latin themed usually which really made the culture feel amazing and give you a holiday in Mexico feel still. The Mexican restaurant also had heaps of different tequilas you could test taste which was a fun experience. The walk to each pool and area wasn’t too far you just had to work out the routes but there were maps everywhere so if was fine. We loved seeing all the animals being an eco resort we saw lots of monkeys, coatis, raccoons and birds. The wildlife was fantastic. The cenote on site is beautiful. The seek and go company is great and offers small tours with only the resort people so you don’t spend hours collecting other hotel people.
Clive “We had a great reunion with our young family. The resort has so much to offer but our visit was marred by the endless qu”
01 Apr 2024
We loved the green surrounds with animals and birds in close proximity, the various pools were excellent, the entertainment was of good quality and staff helpful.
