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CALLE 44 ENTRE 5A AVENIDA Y 1A AVENIDA, Playa del Carmen, 77720 (show map)
Hotel Overview
Formerly Ah Xok Suites
Before June 2025 Phantom Suites was known as Ah Xok Suites
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Standard Double SuiteSetup a Price Alert for Phantom Suites
Each day we'll check prices and send you an email for your selected dates at Phantom Suites. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Phantom Suites
General
WiFi everywhere
Activities
Diving, Snorkelling
Services
Free WiFi, Internet services, WiFi
Pools and wellness
Outdoor pool, Outdoor pool (all year)
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
Concierge service, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Common areas
Sun terrace, Terrace
Cleaning services
Laundry
Miscellaneous
Air conditioning, Allergy-free room, Family rooms, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath or Shower, Bathroom, Clothes rack, Coffee machine, Desk, Dining area, Dining table, Fan, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Interconnected room(s) available, Iron, Kitchen, Kitchenette, Kitchenware, Laptop safe, Linen, Microwave, Mosquito net, Outdoor furniture, Private entrance, Refrigerator, Safety Deposit Box, Seating Area, Shower, Soundproofing, Toilet, Towels, TV, Upper floors accessible by lift, Wardrobe/Closet
Hotel Policies
Check-In
From 15:00:00 hours
Check-Out
Untill 12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Al realizar la reserva hay un pago pendiente de 31.12 pesos mexicanos por el cargo de ecotasa,el cual debe ser pagado en efectivo.
Traveller reviews
Aniczq “Superb”
29 Mar 2025
The hotel was really nice with super staff. So friendly and helpful. Unfortunately, I don't remember the name of the lady who checked us in. We really appreciate it, mostly her help with booking our shark dive. Regards from Switzerland
Beata “Great hotel, would come back! ☺️”
25 Mar 2025
Everything great, totally worth the price and the stuff was very nice as well :) it’s perfectly located as it’s near the main avenue but you don’t hear any noise. Also they have great breakfast for only 150 pesos! Totally recommend it was delicious 🤤
Heli “Nice hotel close to everything. Would defenetly come back again.”
20 Mar 2025
Location was right at the 5th Avenue so it was close to restaurants, shops, beach etx. Staff was super friendly. Hotel was clean and nicely decorated. You could order breakfast from the menu and it was very tasty and it was at the rooftop, witch was nice.
Victoria “Superb”
14 Mar 2025
The staff were really helpful and friendly, big room, great shower, breakfast
