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South Quay,, Padstow, PL28 8BL (show map)
Hotel Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Double RoomSetup a Price Alert for The Old Custom House
Each day we'll check prices and send you an email for your selected dates at The Old Custom House. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of The Old Custom House
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Special diet menus (on request)
Shops
Barber/beauty shop
Miscellaneous
Adult only, Heating, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Bath or Shower, Bathroom, Carpeted, CD Player, Dishwasher, DVD Player, Electric kettle, Flat-screen TV, Free toiletries, Game console - Xbox 360, Hairdryer, Heating, Ironing Facilities, Kitchen, Linen, Oven, Private entrance, Radio, Refrigerator, Satellite Channels, Sea view, Shower, Stovetop, Tea/Coffee Maker, Telephone, Toilet, Towels, Tumble dryer , TV, View, Wake-up service, Wardrobe/Closet, Washing Machine
Hotel Policies
Check-In
From 16:00:00 hours
Check-Out
Untill 11:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note the lead guest must be 18 years and older.You must show a valid photo ID upon check-in.Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.There is scaffolding outside some of the Value and Double rooms until 18th March 2024.
Traveller reviews
David “Just perfect”
28 Dec 2025
Great location , excellent food and wonderful staff
Wayne “Great value”
25 Dec 2025
Location and cleanliness and great value for money with free breakfast in an amazing location.
Kirsten “A perfect festive girls getaway!”
18 Dec 2025
What a location! Right on the Harbour which was lit up with Christmas lights on the boats which definitely added that festive feeling. It was wonderful to eat breakfast looking out as well. Staff were really friendly and welcoming and after a long drive from Bristol, we were so happy to relax in our room and have a cup of tea! The rooms are beautifully decorated and everything you need. We booked a table for dinner and it really was one of the best dinners I've had for a long time. Absolutely delicious and devoured! There were a few larger parties in but staff were attentive despite being really busy. Breakfast was wonderful as well. Check out wasn't until 11am so we had a last walk around the town before getting our bags and heading to the car. We will be returning again!
Richard “A hotel in a super location with attentive and excellent staff.”
14 Dec 2025
The staff were all outstanding. Special mention to the man who greeted us (didn’t catch his name) he also waited on and worked the bar - northern gentleman. We felt very welcomed and nothing was too much trouble. Super location.
