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South Quay,, Padstow, PL28 8BL (show map)
Hotel Overview

Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Setup a Price Alert for The Old Custom House
Each day we'll check prices and send you an email for your selected dates at The Old Custom House. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of The Old Custom House
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Special diet menus (on request)
Shops
Barber/beauty shop
Miscellaneous
Adult only, Heating, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Bath or Shower, Bathroom, Carpeted, CD Player, Dishwasher, DVD Player, Electric kettle, Flat-screen TV, Free toiletries, Game console - Xbox 360, Hairdryer, Heating, Ironing Facilities, Kitchen, Linen, Oven, Private entrance, Radio, Refrigerator, Satellite Channels, Sea view, Shower, Stovetop, Tea/Coffee Maker, Telephone, Toilet, Towels, Tumble dryer , TV, View, Wake-up service, Wardrobe/Closet, Washing Machine
Hotel Policies
Check-In
From 16:00:00 hours
Check-Out
Untill 11:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note the lead guest must be 18 years and older.You must show a valid photo ID upon check-in.Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.There is scaffolding outside some of the Value and Double rooms until 18th March 2024.Bar is closed from 2025-12-25 until 2025-12-25
Traveller reviews

“A great place to stay when visiting Padstow.”
28 Jun 2025
It is in a very convenient situation being so close to the harbour. The bed was comfortable. There is also an area at the front with comfortable settees, a bar area and a pleasant area to dine & breakfast in. Breakfast was lovely. Cereals, yogurt, seeds, fresh fruit, bread for tidying, pastries as well as a very good choice of cooked breakfast. Staff are very pleasant and helpful. The quayside car park was £10 for overnight parking but very convenient as just across the road from the hotel.

“Perfect position, June 2025”
24 Jun 2025
The location and views are perfect, some noise at night from the bar below and customers sitting outside but we know Padstow well and do expected this but to be honest it just helped towards the atmosphere and it didn’t stop us from sleeping even with our windows open. The room had everything we required and more, the bed and pillows were so comfy leading to an excellent nights sleep. Staff were friendly and helpful. Our stay was for a special wedding anniversary and drinks were on our room for us on arrival which was a lovely and special touch and much appreciated.

“Perfect weekend.”
21 Jun 2025
Everything. It was superb. Incredible location, right by the harbour, lovely interior decor in the room with books of Padstow. A real treat.

“I’ll be back!!!! Soon!”
14 Jun 2025
As with all St Austell Brewery hotels the staff make them special. Special shout out to Dianne on reception for recognising my rainy day dilemma on my arrival in Padstow. Above and beyond normal service from a hotel. I’m truly grateful a sista was on reception. I thoroughly recommend this lovely hotel to anyone wanting a get away in Padstow. My room was divine. So many little comforts laid out. I actually slept all afternoon which is unheard of for me. Dinner was lush, breakfast was gawjuss. Shout out to housekeeping too, my bathroom was spotless and all the ladies in the corridors stopped for a chat. Just all round blooming lovely.