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South Quay,, Padstow, PL28 8BL (show map)
Hotel Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Double RoomSetup a Price Alert for The Old Custom House
Each day we'll check prices and send you an email for your selected dates at The Old Custom House. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of The Old Custom House
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Special diet menus (on request)
Shops
Barber/beauty shop
Miscellaneous
Adult only, Heating, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Bath or Shower, Bathroom, Carpeted, CD Player, Dishwasher, DVD Player, Electric kettle, Flat-screen TV, Free toiletries, Game console - Xbox 360, Hairdryer, Heating, Ironing Facilities, Kitchen, Linen, Oven, Private entrance, Radio, Refrigerator, Satellite Channels, Sea view, Shower, Stovetop, Tea/Coffee Maker, Telephone, Toilet, Towels, Tumble dryer , TV, View, Wake-up service, Wardrobe/Closet, Washing Machine
Hotel Policies
Check-In
From 16:00:00 hours
Check-Out
Untill 11:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note the lead guest must be 18 years and older.You must show a valid photo ID upon check-in.Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.There is scaffolding outside some of the Value and Double rooms until 18th March 2024.Bar is closed from 2025-12-25 until 2025-12-25
Traveller reviews
Ryder “Nice”
09 Apr 2025
Lovely staff - super helpful. Helped track down some missing ipods. View from room could have been better.
Dave “Superb”
08 Apr 2025
Fantastic location, excellent breakfast, staff were very friendly and very helpful
Jennie “You won’t find a better location in Padstow.”
08 Apr 2025
Lovely place- looks exactly as described and shown in the pics. Staff were lovely, breakfast and drinks were great. We were towards the back of the hotel and the only small thing to mention is that it’s a bit smelly from room 18 onwards! They’re having an upgrade soon though so hopefully that’ll get sorted. Pop next door to the Harbour pub for music Thursday and Friday - it’s really buzzy and fun.
Julie “Superb”
28 Mar 2025
Very comfortable bedding and facilities, superb breakfast
Wendy “What a find ! 🙂”
28 Mar 2025
The location which made everything in Padstow within walking distance. The food, the friendly and welcoming staff. The room was nicely decorated, well equipped and comfortable.
Timothy “It’s idyllic!”
27 Mar 2025
This is an old and quirky building right on the quayside and in the centre of this charming town. The rooms are well decorated and the beds are very comfortable. A lovely breakfast was included too. Couldn’t have been happier!
Carol “Great location and comfortable hotel with great staff”
26 Mar 2025
Very warm welcome, spacious room, comfortable bed and good shower. Breakfast was very good too. Very kind receptionist arranged for a sandwich to be made when she realised I hadn't had a chance to eat, I really appreciated that
Vicky “A gem right on the harbour with everything in close walking distance.”
26 Mar 2025
Receptionist was lovely and really helpful with plenty of recommendations for restaurants in the evening. The room was really clean with a gorgeous view overlooking the harbour and two free cans of the local lager, what's not to like!
Simon “Perfect location for a short stay, great food, comfortable room and lovely views.”
25 Mar 2025
Excellent location, right in the centre of things. Lovely, light and airy room with great view over the harbour, comfortable bed and good facilities. Great breakfast with plenty of choice.
ABI “Good value for money.”
24 Mar 2025
The location was fantastic. The lady on reception was very friendly and welcoming on arrival.
