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Jl. Gatot Subroto No 395 , Medan, 20119 (show map)
Hotel Overview
Formerly Grand Serela Hotel Medan
Before January 2019 Four Points by Sheraton Medan was known as Grand Serela Hotel Medan
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Deluxe, Guest room, 1 KingSetup a Price Alert for Four Points by Sheraton Medan
Each day we'll check prices and send you an email for your selected dates at Four Points by Sheraton Medan. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Four Points by Sheraton Medan
General
Free parking, On-site parking, Parking
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, BBQ facilities, Restaurant, Room service
Pools and wellness
Fitness centre, Massage, Outdoor pool, Outdoor pool (all year)
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Luggage storage, Safety deposit box, Valet parking
Common areas
Shared lounge/TV area
Entertainment and children services
Babysitting/child services
Cleaning services
Daily maid service, Dry cleaning, Laundry
Business facilities
Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Additional bathroom, Air Conditioning, Bath, Bathrobe, Bathroom, Bidet, Cable Channels, Carpeted, City view, Coffee machine, Desk, Dining area, Dining table, Electric kettle, Entire unit wheelchair accessible, Flat-screen TV, Free toiletries, Hairdryer, Interconnected room(s) available, Ironing Facilities, Linen, Microwave, Minibar, Safety Deposit Box, Satellite Channels, Shower, Slippers, Sofa, Telephone, Toilet, Towels, TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
14:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
If you require an invoice when booking a prepaid rate, please write this request and your company details in the Ask a question box.
In the event of an early departure, the property will charge you the full amount for your stay.
Traveller reviews
Simone “Wonderful value for money”
29 Mar 2026
Less than an hour’s drive from the airport. This hotel is incredible value for money. The room was above my expectation for the price I paid. It was very comfortable and exactly what I needed after a long journey from the UK. All staff were incredibly kind and courteous. I didn’t get the name of the man who checked me in on reception, but such a lovely welcoming person to meet after a long travel day. Erwin was very helpful to me at the restaurant and so was Vani when checking out. Great selection at breakfast. Also really handy to have an ATM just downstairs and a supermarket directly opposite.
Simon “Very good”
25 Mar 2026
The staff are polite and welcoming. The room was a good size, the bed spacious with a great bathroom and great shower. Breakfast was a feast. There was something for everyone. The staff were accommodation and a special shout out to Nicholas for patiently guiding us through the local dishes and offering dishes to try.
Shanthi “Good Stay”
24 Mar 2026
Clean and friendly staff. Especially your restaurant manager is very good and polite.
Singh “Superb”
14 Mar 2026
Very good n Excellent Staff expecially in reception n FnB
