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9 Gregory Street, Mackay, Mackay, Queensland (Qld), 4740 (show map)
Hotel Overview
Formerly Mackay Grande Suites
Before January 2019 Rydges Mackay Suites was known as Mackay Grande Suites
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
One-Bedroom SuiteSetup a Price Alert for Rydges Mackay Suites
Each day we'll check prices and send you an email for your selected dates at Rydges Mackay Suites. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Rydges Mackay Suites
General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service
Pools and wellness
Fitness centre, Indoor pool, Indoor pool (all year)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Concierge service, Luggage storage, Safety deposit box
Entertainment and children services
Casino
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Heating, Lift, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Additional bathroom, Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathroom, Cable Channels, Carpeted, City view, Desk, Dining area, Dining table, Dishwasher, Electric kettle, Entire unit wheelchair accessible, Flat-screen TV, Free toiletries, Hairdryer, Heating, Interconnected room(s) available, Iron, Ironing Facilities, Kitchenette, Kitchenware, Linen, Microwave, Minibar, Refrigerator, Safety Deposit Box, Seating Area, Shower, Sofa, Spa Bath, Stovetop, Tea/Coffee Maker, Telephone, Tile/Marble floor, Toaster, Toilet, Towels, Tumble dryer , TV, Upper floors accessible by lift, Wake-up service, Wardrobe/Closet, Washing Machine
Hotel Policies
Check-In
14:00:00- hours
Check-Out
-10:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please note that there is a 1.50% charge when you pay with a credit card.Free guest parking is possible on-site. Parking is limited, subject to availability on arrival and cannot be pre-booked.Please note the following when booking a One-Bedroom Suite or a Deluxe Spa Suite:The 2 person rate is based on guests using the king-sized bed only. If 1 guest wants to use the sofa bed, an additional charge will apply. When booking for 3 or 4 guests, these guests will be accommodated on the sofa bed and use of the sofa bed is included in the price.Please advise the property of the number of guests staying in each room and whether the sofa bed will be used. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.You must show a valid photo ID upon check in.Please note that this property requires a refundable AUD 100 security bond upon check in to cover any incidental charges. This amount will be refunded after inspection of the accommodation.Parking is subject to availability due to limited spaces.
This property may host on-site functions and some rooms may be affected by noise.
This property will not accommodate hen, stag or similar parties.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Janet “Location was great for the occasion we were attending. Renovations in place at that time so housekeeping was a bit lacki”
10 Apr 2025
Thankful of an upgrade to our room which was lovely. Rydges doing a bit of renovation and our room had touches of new paint. Carpet worn in areas especially those areas that once were concealed by tv unit etc. Bed comfortable & tvs in both the bedroom and lounge. Bit of housekeeping needed in their carpark on Level One, balconies that were not accessible from other rooms have debris on them which was an eyesore. Staff helpful but there was a problem with the refunding of the $100 security bond. Staff member unable to complete the refund and said as they have my card details she would chase it up and refund. 3.5days later I’ve contacted Rydges to notify no refund to be told a supervisor was looking after all the “open accounts”. Not good enough that I had not received any communication & had to chase up myself. End result I then made another trip of 40kms into Mackay to finalise the refund process.
Milinda “It was good for what we needed … we will stay agsin .”
16 Mar 2025
The room was great , the kind bed awesome , location good … room service available was very convenient.
ROBERT “Good”
24 Feb 2025
The friendly staff and the parking, cleanly ness of the room and facilities.
Shontay “Superb”
20 Feb 2025
The room was lovely - the lovely staff were kind enough to give us a room upgrade so it was fantastic! Much more space, everything you need, comfy bed etc.
Katrina “Our stay was great!”
09 Feb 2025
Late check in and check out was so helpful for us! They made the sofa bed so the room was ready to accomodate 3 adults.
Linda Grace “great for an overnight while passing through town.”
29 Jan 2025
location was fabulous. unfortunately the night we stayed was very wet and windy so didn’t get to walk around. there is a Thai restaurant a block or so away that was just fabulous. can’t recommend it enough.
Valerie “Wonderful stay in clean room conveniently located in the city.”
28 Jan 2025
Love that you provide an ashtray to smoke on the balcony with the door closed. Love the huge balcony on level 2 family room. Love the convenient location.
Ray “Superb”
24 Jan 2025
The staff were welcoming and pleasant and my room was excellent. The location of the motel and proximity to the CBD is very attractive.
Philip “Good hotel for after a long drive”
13 Jan 2025
They gave us a free upgrade to a suite which was great after a long drive. The bed was very comfortable
Tim “Great place to stay… great location, great staff and very comfortable.”
11 Jan 2025
The staff (Olga) is ALWAYS fantastic. I was so impressed with the bedding (mattress) so soft from previous stays. The pillows maybe could be upgraded.
