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Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, Kepala Batas, 13200 (show map)
Resort Overview
Formerly Bertam Resort & Water Park
Before March 2024 Bertam Resort,Penang was known as Bertam Resort & Water Park
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Superior Twin RoomSetup a Price Alert for Bertam Resort,Penang
Each day we'll check prices and send you an email for your selected dates at Bertam Resort,Penang. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Bertam Resort,Penang
General
Free parking, On-site parking, Parking, Private parking
Activities
Billiards, Cycling, Golf course (within 3 km), Water park
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Packed lunches, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Fitness centre, Hot tub, Indoor pool, Indoor pool (all year), Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre
Transportation
Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, Concierge service, Express check-in/check-out, Lockers, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Common areas
Games room, Garden, Shared lounge/TV area, Sun terrace, Terrace
Entertainment and children services
Children's playground, Karaoke, Kids' club
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop
Miscellaneous
Air conditioning, Allergy-free room, Designated smoking area, Facilities for disabled guests, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Additional Toilet, Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Bidet, Cable Channels, Carpeted, City view, Cleaning products, Clothes rack, Coffee machine, Desk, Dining table, Electric kettle, Entire unit wheelchair accessible, Executive Lounge Access, Flat-screen TV, Free toiletries, Garden view, Hairdryer, Hardwood/Parquet floors, Hypoallergenic, Iron, Ironing Facilities, Laptop safe, Linen, Minibar, Outdoor dining area, Outdoor furniture, Patio, Pay-per-view Channels, Pool view, Private Pool, Radio, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Tea/Coffee Maker, Telephone, Terrace, Toilet, Towels, Towels/Sheets (extra fee), Trouser Press, TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
From 15:00:00 hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
Traveller reviews
Nazihah “Superb”
13 Jun 2025
I love everything bout this resort. The place was super comfortable, the staffs were very welcoming and polite. Got free upgrade too! Thank you so much for making my stay memorable. Surely will come again next time.
Soufi Husairy “Star”
07 Jun 2025
The deco was amazing. Room was very clean. Bed & pillows were comfortable. Night view was mesmerizing.
minsyeh “Family with small kids Will love this place. The waterpark was fun.”
02 Jun 2025
Great Facilities, But Service Could Be Improved The gym was fantastic — clean, well-equipped, and definitely one of the highlights of the stay. However, there were a few service-related issues. By 5 PM, our room still hadn’t been cleaned. Housekeeping was still working on the room next door. It seems the hotel may be understaffed, and adding more housekeeping staff could help ensure rooms are serviced more promptly. Breakfast was a mixed experience. I ordered apom, but after waiting 40 minutes, it still wasn’t ready. The staff explained the delay was due to a long queue of orders. I eventually gave up. While I understand it was a busy time, a more efficient system or additional kitchen staff could really help improve the experience. Also, I witnessed a fellow guest using his own spoon, licking it, and then using it to scoop food from the buffet. Not the hotel’s fault, of course, but worth noting as it highlights the importance of monitoring buffet hygiene closely. Overall, the hotel has great potential with excellent facilities, but a few operational improvements could really enhance the guest experience.
Nur “Good for quick stay”
01 Jun 2025
The grand concept of the hotel as well as the well maintain of lobby and other facilities. The staff are nice.
