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508 Queen's Road West, Hong Kong (show map)
Hotel Overview
Formerly Traders Hotel by Shangri-La
Before June 2020 JEN Hong Kong by Shangri-La was known as Traders Hotel by Shangri-La
Before April 2019 JEN Hong Kong by Shangri-La was known as Hotel Jen Hong Kong
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Club SuiteSetup a Price Alert for Jen Hong Kong by Shangri-La
Each day we'll check prices and send you an email for your selected dates at Jen Hong Kong by Shangri-La. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Jen Hong Kong by Shangri-La
General
On-site parking, Parking, Private parking
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Room service
Pools and wellness
Fitness centre, Outdoor pool, Outdoor pool (seasonal)
Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Luggage storage, Safety deposit box
Entertainment and children services
Babysitting/child services
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Miscellaneous
Air conditioning, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Alarm clock, Bath, Bathroom, Cable Channels, Carpeted, City view, Desk, DVD Player, Electric kettle, Executive Lounge Access, Flat-screen TV, Hairdryer, Hardwood/Parquet floors, Interconnected room(s) available, Iron, Ironing Facilities, Mountain view, Radio, Refrigerator, Safety Deposit Box, Sea view, Seating Area, Shower, Slippers, Telephone, Toilet, Towels, TV, Upper floors accessible by lift, View, Wake-up service
Hotel Policies
Check-In
From 15:00:00 hours
Check-Out
Untill 12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
The regulation of disposable plastic tableware and other plastic products used in hotel guest rooms is in effect. Hotel has put plastic-free and refillable alternatives in service. Some items containing plastics will be available at a charge per regulation.Please note that rates for extra beds do not include breakfast.Kindly note that guests can take a metro and reach JEN Hong Kong by Shangri-La through Exit B2 of HKU MTR Station.Renovation work is taking place from Aug 2025 to February 2026 daily. The Club Lounge, rooftop pool and fitness centre are under renovation.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness centre is closed from 2026-01-31 until 2025-08-01
Traveller reviews
Joanna “Spacious modern room with a city view on Hong Kong island”
16 Jul 2025
Spacious modern room with a city view on Hong Kong island, nice rooftop gym and pool, located right by the MTR
Yachang “Superb”
06 Jul 2025
My mother and I recently stayed at your hotel. An unexpected incident truly highlighted your team’s outstanding dedication. During our stay, my mother experienced a fall. What followed was nothing short of remarkable. Mr. Augustine Huang (黄沛霖）, your Security Manager, acted with extraordinary professionalism and compassion. He promptly administered first aid assistance with calm expertise, ensuring my mother felt safe and supported throughout. His genuine concern and attentive care went far beyond his duty—it was clear he sincerely prioritized our well-being. This wasn’t just service; it was human kindness in action. Beyond Mr. Huang’s heroism, every staff member we encountered radiated warmth and eagerness to help. From the front desk to housekeeping, your team’s consistent hospitality made us feel valued as guests. Their smiles and willingness to assist—even in small matters—reflected a culture of true service excellence. In moments of distress, a hotel’s real character shines. Yours shone brilliantly. Thank you for transforming a stressful situation into a testament to your staff’s integrity and skill. We will absolutely return and recommend your hotel without reservation!
Gregory “Would definitely stay at Jen hotel again!”
28 Jun 2025
Location Fantastic! Breakfast exceptional! Staff were lovely!
Yat “Very good”
24 Jun 2025
Location, clean, friendly staff, facilities like the pool and gym!
