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47 Lo Su, Hanoi (show map)
Hotel Overview
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Suite BalconySetup a Price Alert for Hanoi Emerald Waters Hotel & Spa
Each day we'll check prices and send you an email for your selected dates at Hanoi Emerald Waters Hotel & Spa. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Hanoi Emerald Waters Hotel & Spa
General
Parking, WiFi everywhere
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Snack bar, Special diet menus (on request)
Pools and wellness
Massage, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge)
Front-desk/reception area services
24-hour front desk, Concierge service, Currency exchange, Express check-in/check-out, Lockers, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Fax/photocopying
Miscellaneous
Air conditioning, Family rooms, Heating, Lift, Non-smoking rooms, Non-smoking throughout, Soundproof rooms
Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Children's high chair, City view, Clothes rack, Desk, Dressing Room, Electric kettle, Entire unit wheelchair accessible, Extra Long Beds (> 2 metres), Fan, Fireplace, Flat-screen TV, Free toiletries, Hairdryer, Hardwood/Parquet floors, Heating, Interconnected room(s) available, Iron, Ironing Facilities, Landmark view, Linen, Minibar, Outdoor dining area, Outdoor furniture, Patio, Safety Deposit Box, Satellite Channels, Seating Area, Shower, Slippers, Sofa, Soundproofing, Spa Bath, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, Towels/Sheets (extra fee), Tumble dryer , TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
From 14:00:00 hours
Check-Out
Untill 12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Emma “Perfect location, spotless rooms, excellent staff”
23 Apr 2025
The staff were all so welcoming and professional. They provided us with all the information we needed quickly and efficiently and provided us with a map on arrival, guiding us to train street. The rooms were spotlessly clean and there was a good choice for breakfast. The rooms were quiet yet in a great bustling location, near the lake in the Old Quarter.
Emily “Superb”
20 Apr 2025
The staff were so friendly and helpful, including helping us with bags at the start and end of our stay, and calling our shuttle which was running a bit late so that we didn’t have to worry (just because it was a bit later than we’d told them it was coming, not because we looked worried!) The rooms were lovely and the hotel was right in the Old quarter and near Hoan Kiem lake and the water puppet theatre. It was a lovely quiet sanctuary from the fantastic chaos of Hanoi. The breakfast was also excellent with lots of options including freshly cooked hot options.
Aletta “I am very happy staying in Hanoi Emerald Hotel. The hotel staff (esp Jennie, Kim) are very helpful.”
17 Apr 2025
The breakfast (pho) is delicious. The room price is worth it. Staff is very helpful, attentive and friendly, good customer service. Strategic location
Elizabeth “Superb”
17 Apr 2025
The hotel is in a great location for exploring Hanoi. The staff are amazing - friendly and attentive. They helped organise our trips and airport transport and gave us some great tips on things to do and places to eat! The breakfast was fab with plenty of options. We hope to be back one day! Thanks for a great stay
Karen “Great location, fantastic service 😀”
10 Apr 2025
Fantastic location next to Hoan Kiem Lake. The staff were incredibly friendly and helpful, especially Kim, who arranged our 2 night stay in Lan Ha Bay (would highly recommend) and comfortable airport transfers. With our arrival before check-in, we really appreciated the hotel giving us breakfast and offering a room as soon as they could. Would recommend and many thanks for a lovely stay.
Jennifer “Superb”
08 Apr 2025
This was our first stop after arriving in Vietnam. Kim was amazing at organising our halong bay tour and transfers to and from the hotel prior to arrival. The hotel was clean, quiet and perfect for the 5 of us with an interconnecting room that felt safe. It was central to the old quarter with useful information provided by the staff regarding street food recommendations and attractions. Really friendly staff with a good breakfast. Would highly recommend
Xavier “Great hotel near the lake with quietness”
08 Apr 2025
Good hotel with large connecting rooms Very nice and helpful staff Great breakfast Very centrally positionned between old quarter and french area Quiet despite central position
Pohan “Superb”
04 Apr 2025
the receptionist is very good 👍 I suggest the menu of restaurant could be put on the dining table（otherwise we don't know we can order noodles, etc.）
Danie “Staff went above and beyond, during a tough few days of illness.”
10 Mar 2025
Our stay was unexpected due to getting a stomach bug. But from the minute we arrive the staff were so attentive and nuturering. They brought us water and ginger and lemon tea. They checked in on us, and guided us where to eat to stay safe from any more tummy issues. I could not have felt so loved when I was feeling very home sick. A very big thank you to all the staff for your incredible kindness you are simply amazing, and we couldn't have chosen a better Hotel to stay while we recovered. 10 out of 10
Roger “Great location”
08 Mar 2025
Friendly and attentive staff. They provided us a very competitive airport transport as well. We did have one issue with the room.and they addressed it right away. Its a a very central location and walking distance to attractions.
