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Hotel Overview
Formerly Phoenix Hotel by Hakuba Hospitality Group
Before January 2025 Phoenix Hotel by HHG was known as Phoenix Hotel by Hakuba Hospitality Group
Before September 2024 Phoenix Hotel by HHG was known as PHOENIX HOTEL by Hakuba Hotel Group
Before January 2021 Phoenix Hotel by HHG was known as Phoenix Hotel
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Superior Single RoomSetup a Price Alert for Phoenix Hotel by HHG
Each day we'll check prices and send you an email for your selected dates at Phoenix Hotel by HHG. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Phoenix Hotel by HHG
General
Free parking, Parking, Private parking, WiFi everywhere
Activities
Ski pass vendor, Ski storage, Skiing
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Restaurant, Special diet menus (on request), Vending machine (drinks)
Pools and wellness
Massage, Sauna
Transportation
Car hire, Shuttle service (free), Shuttle service (surcharge)
Front-desk/reception area services
Concierge service, Lockers, Luggage storage, Private check-in/check-out
Common areas
Shared lounge/TV area
Entertainment and children services
Babysitting/child services
Cleaning services
Daily maid service, Laundry
Miscellaneous
Air conditioning, Designated smoking area, Heating, Non-smoking rooms, Non-smoking throughout
Room facilities [ These may vary room to room ]
Air Conditioning, Bathroom, Bidet, Carpeted, Clothes rack, Electric kettle, Free toiletries, Hairdryer, Heating, Linen, Refrigerator, Safety Deposit Box, Seating Area, Shared Bathroom, Shower, Slippers, Tea/Coffee Maker, Toilet, Towels, Wardrobe/Closet
Hotel Policies
Check-In
16:00:00- hours
Check-Out
-10:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Tudor “Superb”
24 Mar 2026
staff wass amazing, the room was very cute, breakfast was ok as well. staff was also very helpful in offering us a ride when needed. will come back if possible
Sau Chu Florence “Unforgettable Ski Trip at Phoenix Hotel”
23 Feb 2026
I like everything including the breakfast, staff and room size. We didn't drive a car and use their shuttle service to all booked restaurant, supermarket and ski field. The location is excellent as only few minutes drive to all area. Big room for a king size bed and other living room to arrange our two big luggage and to do everyday warmth up exercise before our ski. Shuttle bus service and easy to book and nice driver.
James “Perfect for ski trip in Happo”
18 Jan 2025
Really helpful staff - when you check in, they connect you to their WhatsApp account, and you can ask for things, bookings, lifts, etc. First rate breakfast - important for ski days!
Hugo “Fabulous place with exceptional staff”
10 Jan 2025
Very comfortable with exceptionally helpful staff. The shuttle service is so valuable and works brilliantly.
