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Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO,, Cancún, 77500 (show map)
Resort Overview
Formerly The Grand at Moon Palace All Inclusive
Before September 2021 Moon Palace The Grand Cancun All Inclusive was known as The Grand at Moon Palace All Inclusive
Lock in a great price now and relax with our Price Guardian working for you
Hotel prices fluctuate. Book now, we will check prices each day for you and then let you know how to re-book if an even better price becomes available.Rooms List
Grand Deluxe Garden ViewSetup a Price Alert for Moon Palace The Grand Cancun All Inclusive
Each day we'll check prices and send you an email for your selected dates at Moon Palace The Grand Cancun All Inclusive. If you don't have specific dates but would like to check prices for say next weekend or say next month we can check the price too.
When the hotel goes on sale you will know straight away from the daily email and be able to book with confidence that you've got excellent value.
Facilities of Moon Palace The Grand Cancun All Inclusive
General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere
Activities
Billiards, Bowling, Cycling, Fishing, Golf course (within 3 km), Horse riding, Mini golf, Snorkelling, Table tennis, Tennis court, Water park
Services
Free WiFi, Internet services, WiFi
Food & Drink
Bar, Breakfast in the room, Restaurant, Room service, Snack bar, Special diet menus (on request)
Pools and wellness
Fitness centre, Hot tub, Massage, Outdoor pool, Outdoor pool (all year), Private beach area, Sauna, Spa and wellness centre
Transportation
Airport shuttle, Airport shuttle (surcharge), Car hire, Shuttle service (surcharge)
Front-desk/reception area services
24-hour front desk, ATM/cash machine on site, Currency exchange, Express check-in/check-out, Lockers, Luggage storage, Private check-in/check-out, Safety deposit box, Tour desk, Valet parking
Common areas
Chapel/shrine, Games room, Garden, Shared lounge/TV area, Sun terrace, Terrace
Entertainment and children services
Babysitting/child services, Children's playground, Entertainment staff, Evening entertainment, Kids' club, Nightclub/DJ
Cleaning services
Daily maid service, Dry cleaning, Ironing service, Laundry, Trouser press
Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities
Shops
Barber/beauty shop
Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms
Room facilities [ These may vary room to room ]
Additional Toilet, Air Conditioning, Alarm clock, Balcony, Bath, Bath or Shower, Bathrobe, Bathroom, Cable Channels, Coffee machine, Desk, Dining area, Dining table, Dressing Room, Entire unit wheelchair accessible, Executive Lounge Access, Flat-screen TV, Free toiletries, Game console, Garden view, Hairdryer, Hot Tub, Interconnected room(s) available, Iron, Kitchen, Kitchenette, Laptop safe, Linen, Minibar, Patio, Pool view, Private entrance, Private Pool, Radio, Safety Deposit Box, Seating Area, Shower, Slippers, Sofa, Soundproofing, Spa Bath, Tea/Coffee Maker, Telephone, Terrace, Tile/Marble floor, Toilet, Towels, TV, Upper floors accessible by lift, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet
Hotel Policies
Check-In
15:00:00- hours
Check-Out
-12:00:00 hours
Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.
Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine print
If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information.Please note that shuttle service between sister properties of Palace resort is not included.Please note that the "Lounge and relaxation area" spa package has an additional charge as does the "Beauty services" package which separately includes the following services: facial treatment, makeup service, hair treatment, manicure, pedicure, haircut, hair coloring, hairstyling, body treatment, body scrub, body wrap.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Traveller reviews
Randy “Fair”
15 Jun 2025
Service was fantastic, everyone is always smiling and willing to help. I had a particular health issue and theirs public relationship staff went above and beyond in order to help me sort issues out. Considering it's an All Inclusive, food was great. A lot of restaurants and great buffet. Spa center is nice.
Jonathan “Superb”
22 Apr 2025
What a wonderful hotelReal all ultra inclusive really excellent serviceits the 2ed time we have been there once in 2019 and once just this month.Both times for 5 nights 6 days.The Rooms are big, furniture though showing wear and tear a little but still excellent.By the way, world class Spa in every aspect too, my wife and I enjoyed a very good 80 minute massage there.
Deepti “Moon Palace is a massive, luxurious resort with excellent dining, top-notch pools & great amenities.”
22 Feb 2025
The Moon Palace resort is massive, spanning over 120 acres. It consists of three sections—Sunrise, Nizuc, and The Grand. If you book a stay at The Grand, you have access to the facilities across all three resorts. The dining experience is exceptional across all restaurants. We tried Indian, Mexican, Mediterranean, Italian, Pan-Asian, and the international buffet. While the Indian cuisine was somewhat disappointing, the rest were outstanding. A highlight was Momo Teppanyaki, where the chef prepares the meal right in front of you, making for a fantastic experience. The resort features multiple pools, all of which are excellent. We stayed in a swim-up suite, which was absolutely perfect—truly the best choice we could have made. Though the resort is expensive, it is completely worth it. The water park is decent but more suited for younger kids. Unfortunately, two slides were out of order, which was disappointing. Lastly, all the bars serve high-quality alcohol, adding to the overall luxurious experience.
Ana Maria Alexandra “Moon Palace The Grand has potential, particularly for guests without children who can enjoy the beautiful grounds and na”
18 Jan 2025
What I Liked: Nature and Wildlife: Moon Palace does a fantastic job of preserving the natural surroundings. During our stay, we enjoyed seeing coatis, iguanas, geckos, alligators, and various other animals. It added an adventurous touch to the experience. The bouncy room was a highlight for us as a family—we had a lot of fun there, and it provided a great way to bond. Responsive Staff (Room Issue): When we complained about the smell and conditions in our initial room, the staff quickly moved us to a better building. This improved our experience significantly, and we appreciated their efforts to address the issue. Beautiful Grounds: The resort is visually stunning, with well-maintained greenery and plenty of picturesque spots to enjoy. Moon Palace Nizuc: While this review focuses on The Grand, it’s worth mentioning that we also stayed at Moon Palace Nizuc and had an absolutely wonderful time. Everything there was seamless, and we encountered none of the issues that plagued us at The Grand.
