Hotel Lexis Suites Penang  

General
Free parking, On-site parking, Parking, Private parking, WiFi everywhere

Activities
Billiards, Darts, Fishing, Table tennis

Services
Free WiFi, Internet services, WiFi

Food & Drink
Bar, Restaurant, Room service

Pools and wellness
Beachfront, Fitness centre, Massage, Outdoor pool, Outdoor pool (all year), Sauna, Spa and wellness centre

Transportation
Shuttle service (free)

Front-desk/reception area services
24-hour front desk, Concierge service, Luggage storage, Safety deposit box

Common areas
Games room

Entertainment and children services
Kids' club

Cleaning services
Daily maid service, Laundry

Business facilities
Business centre, Fax/photocopying, Meeting/banquet facilities

Miscellaneous
Air conditioning, Designated smoking area, Facilities for disabled guests, Family rooms, Lift, Non-smoking rooms

Room facilities [ These may vary room to room ]
Air Conditioning, Balcony, Bath, Bath or Shower, Bathroom, Bidet, City view, Clothes rack, Desk, Electric kettle, Entire unit wheelchair accessible, Fan, Free toiletries, Hairdryer, Iron, Private Pool, Radio, Safety Deposit Box, Satellite Channels, Sea view, Shower, Slippers, Telephone, Tile/Marble floor, Toilet, Towels, TV, View, Wake Up Service/Alarm Clock, Wake-up service, Wardrobe/Closet

Check-In
From 15:00:00 hours

Check-Out
-11:00:00 hours

Cancellation / Prepayment
Cancellation, prepayment and 'book now pay later' policies vary according to room type. Please check the room conditions when selecting your room above.

Accepted credit cards
The hotel reserves the right to pre-authorise credit cards prior to arrival.

The fine print
From January 1 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in.
Guests with a valid Malaysian Identity Card or a valid permanent resident MY PR Card are exempted.
Please note that if you would like to secure or upgrade your room to the next category, surcharges apply.
Third-party credit cards are not accepted for payments. The credit card used for payment in advance must be presented upon check for verification.
Please note that all our activities are fee-based. Please contact our team for clarification of the charges and further assistance.
In accordance with the Federal Government of Malaysia Gazette Tourism Tax, Rate of Tax, Order 2017, the TTx of RM 10 nett per room, per night is applicable to all non-Malaysians and foreign passport holders. This amount will be collected by the Hotel on behalf of the government upon check-in.
Malaysian Nationals and Permanent Residents are exempted. Please note that the Tourism Tax is not included in your total room cost.
Standard check-in time is 15:00, and check-out time is 11:00. Early check-in and late check-out are subject to availability. A nominal charge may apply for late check-out.
Where applicable, a surcharge may apply for guaranteed sea or beach view rooms, subject to availability. Please refer to our Reservations team to enquire about surcharges that may apply.
A mandatory Incidental Deposit is required upon check-in: RM 200 per night for Executive & Premium Pool Suites, payment can be made by cash or credit card.
Requests for specific rooms are subject to a surcharge, which varies depending on the type of request. For further details, please contact our team at [email protected].
Please note that the maximum number of occupants in the Executive & Premium Pool Suites is 4 persons.
Children below 13 years old stay for free using the existing bedding configuration.
Baby cribs are available upon request and are subject to availability.
Extra beds and rollaway beds are not available at the Hotel.
Guests under 18 years of age must be accompanied by an adult.
Additional unregistered guests must be declared and registered at the Front Desk upon check-in. Any additional persons beyond the stated occupancy limit are chargeable at the Hotel’s discretion. A charge of RM 60 net per person applies to the 3rd and 4th person in rooms if amenities are requested.
This is a smoke-free property. Smoking in prohibited areas may incur a fine of RM 10,000 or imprisonment of up to two years, as per Malaysian law. A RM 1,000 cleaning fee will be imposed on guests found smoking in enclosed areas of their rooms.
Pets are not permitted on the property. Cooking in rooms, bringing in raw food materials, durians, mangosteens, outside packed food, and the use of cooking appliances are strictly prohibited.
Room decorations by third parties are not permitted. Special decoration packages are available via request and subject to charges. A refundable deposit of RM 150 nett is required for guests checking in with decorative items such as banners, balloons, glitter, or confetti. These items must be fully removed upon check-out. The Hotel reserves the right to withhold the deposit as cleaning fees if decoration materials cause excessive litter or damage.
The name on the credit card used for the booking should correspond to the guest staying at the property, guest’s check-in details.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.